360 Degree Feedback Frequently Asked Questions

Assessment & Products

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1. Which 360 assessment is best for my coaching project or training program?

   We provide validated 360 assessments for enhancing team (Team View 360) and individual effectiveness built on job specific competency models (e.g., Executive View 360, Sales View 360). We also provide a specific 360 for enhancing emotional intelligence (Emotional Intelligence View 360). | Questions

2. What does the 360 assessment measure?

   Our 360 feedback assessments measure job related competencies or skills that can be changed by coaching and training interventions. | Questions

3. How many people have taken your 360 assessment?

   Our 360 feedback assessments have been used extensively within North America as well as with our 22 international partners. Specific norms vary by 360 product and when each assessment was developed. Please consult our research manual located in the resources section of our website or contact our customer service team for additional information. | Questions

4. Is your 360 assessment reliable and valid?

   Each of our 360 assessments has shown strong psychometric properties (scale reliability) and association with relevant job performance outcomes in both published studies and unpublished theses and dissertations (validity). | Questions

5. Do you have any research to support your 360 assessment?

   We have extensive research to support our 360 assessments and this information is available on the products page supporting each of our products. | Questions

6. Can we create our own 360 using our own competencies? Can we use some of your competencies and questions to augment our own?

   We offer a full online administration, scoring and reporting engine called Custom View 360 that can upload any competency model, questions, and response scale to meet your needs. We have also created a Custom View Library that allows authorized users to utilize our extensive item pool and response scales containing over 1,000 questions. | Questions

Process

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1. How many rater categories can I have? Can I customize the rater category labels? How many raters can I invite?

   Our online administration system allows up to ten separate rater categories and we allow complete customization of these rater labels at no additional charge to meet the needs of any of your 360 projects. | Questions

2. Can we place our logo or client's logo on the cover page or questionnaire?

   Yes, just send us the logo you want to use and we can place it both on the online questionnaire and feedback report cover for you at no additional cost. | Questions

3. Can the text that goes out to participants and raters be customized?

   We allow complete customization of the email text that goes out to both participants and raters to ensure a smooth 360 feedback administration process. | Questions

4. Do you have any open ended questions at the end of the questionnaire?

   For each of our 360 assessments, we provide for two open-ended questions that gather information about the participant's signature strengths and potential development areas. For customized 360 projects you can add any number of open-ended questions for your project. | Questions

5. If a participant/rater can't complete the questionnaire at one time will your system save the respondent's answers once they log off and then log back in to your system?

   Yes, online administration is easy and if a participant or rater can not complete the questionnaire at one time our system will automatically save their response and pick up where they left off the next time they log on. | Questions

6. Can raters review and change their ratings at the end of the questionnaire?

   Yes, we provide the ability for all respondents to review their answers and make any changes if they wish before completing their online assessment. | Questions

7. How do you ensure that rater input is confidential?

   No raters are identified and we use anonymity protection to ensure that all raters are combined with others to maximize anonymity. | Questions

8. Can we create our own company norms and use those as a benchmark?

   Yes, you can use our North American or global norms or we can create a company specific norm for you to serve as an internal benchmark to compare respondents to others within your company. | Questions

9. Do you have industry specific norms we can use to compare ourselves to?

   We do not support industry specific norms due to the heterogeneity of our normative database. | Questions

10. What report options exist with your 360 assessments that we can select for our project?

    We have a variety of report options available for your 360 projects and these can be found at www.360online.net/reportOptions/. | Questions

11. Are you able to generate a composite or group report to show trends for a team or group?

    We offer a team or composite feedback report that summarizes overall trends from the 360 process that can serve as a useful needs assessment for your group. | Questions

Training & Support

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1. Do you have a customer service support for participants/raters to contact if they experience problems or have questions?

   We offer a complete customer service team who will handle your questions and any problems. They can be reached at clientservices@envisialarning.com or by phone at 310-452-5130 ext 3 during the hours of 8am to 5pm EST. | Questions

2. Do you provide individual coaching on the interpretation and use of your 360 assessments for participants?

   Our organizational psychologists can provide individual coaching and feedback sessions for interpretation of the 360 report and assistance with translating awareness from our assessments into actual development plans using our extensive goal setting and reminder system called Momentor. | Questions

3. Do you provide any "train the trainer" workshops on best practices in using your 360 assessment products?

   We offer half-day and full-day "Best Practices" workshops in the proper use of 360 feedback interventions for coaching and training programs. For more information please visit our Facilitation Services section. | Questions

4. Do you have any 360 experts or organizational psychologists that we can speak to about your products?

   Yes, our licensed organizational psychologists are available to speak to directly about any questions you have on our products, research and "Best practices". | Questions

5. Do you support research in our organization using your 360 assessments?

   Yes, we support ongoing research using our assessments. If you are interested please download our research application so that we might evaluate how to best support your study. ViewSuite360 Research Application PDF | Questions